24/7 Customer Service

Travel Assistance Whenever You Need It

Travel does not always happen during ordinary business hours.

Flights can be delayed overnight. Airlines can change schedules while travelers are away from home. A missed connection can occur in another time zone. A traveler may need help understanding a ticket, cancellation, travel credit or alternative flight when ordinary offices are closed.

For these reasons, Classic Fares provides access to 24/7 customer service for eligible travel-related inquiries and assistance.

Whether you have an existing Classic Fares reservation, want assistance with a new flight reservation, or need independent travel consultation concerning an eligible reservation originally booked elsewhere, our travel support team may help you understand available options and determine appropriate next steps.

1. 24 Hours a Day, 7 Days a Week

Eligible Classic Fares customer-service functions are available 24 hours a day, 7 days a week.

Travelers may contact us concerning eligible matters involving:

• New flight reservations;
• Existing flight reservations;
• Multi-city flight reservations;
• Flight schedule changes;
• Airline cancellations;
• Flight delays;
• Voluntary flight changes;
• Rebooking requests;
• Cancellation requests;
• Refund inquiries;
• Travel-credit questions;
• Fare and ticket conditions;
• Missed flights;
• No-show situations;
• Name-correction inquiries;
• Seat-related information;
• Baggage information;
• Special-service requests;
• Car rental inquiries;
• Car rental reservation assistance;
• Cruise reservation inquiries;
• Cruise booking assistance;
• Existing eligible travel matters;
• Independent travel consultation; and
• Other eligible travel-related questions.

The assistance actually available for a particular request depends on the reservation, fare conditions, travel provider, supplier systems, availability, operating hours where relevant and applicable law.

2. 24/7 Flight Reservation Assistance

Customers looking for a new flight may contact Classic Fares at any time.

Our travel professionals may help you search and evaluate available flight options based on information such as:

• Departure city;
• Destination;
• Travel dates;
• Number of passengers;
• Preferred departure time;
• Preferred airline;
• Cabin preference;
• Number of stops;
• Flexible travel dates; and
• Other relevant travel requirements.

Travel inventory may be obtained through travel suppliers, contracted consolidators, GDS systems, travel APIs, bulk or negotiated fare sources and other legitimate travel-industry channels.

Classic Fares determines the retail price offered to its customers.

Availability and pricing remain subject to confirmation until the applicable reservation is successfully completed and, where applicable, ticketed.

3. Multi-City Flight Assistance

Multi-city itineraries can involve:

• Multiple destinations;
• Different airlines;
• International connections;
• Open-jaw travel;
• Stopovers;
• Mixed cabins;
• Different baggage rules; and
• More complicated fare conditions.

Classic Fares provides assisted multi-city flight reservation services by telephone.

Our representatives can research available itinerary options based on your requirements.

A requested itinerary is not guaranteed until the applicable reservation is successfully completed and confirmed.

4. Existing Flight Reservation Support

Customers with eligible existing flight reservations may contact our support team concerning matters such as:

• Reviewing reservation information;
• Understanding itinerary details;
• Checking available booking information;
• Schedule changes;
• Flight cancellations;
• Voluntary changes;
• Date-change requests;
• Time-change requests;
• Rebooking options;
• Cancellation requests;
• Refund inquiries;
• Travel-credit inquiries;
• Fare-rule information;
• Missed-flight situations;
• No-show situations;
• Name-correction inquiries;
• Seat information;
• Baggage information; and
• Other eligible post-booking matters.

Airline rules, fare conditions, inventory availability and applicable charges may apply.

5. Flight Delayed?

If your flight is delayed, check the latest information from the operating airline.

Depending on the circumstances, Classic Fares may also provide eligible assistance with:

• Reviewing your existing itinerary;
• Understanding the available reservation information;
• Identifying affected connections;
• Researching alternative flight options;
• Reviewing potential rebooking options; or
• Determining whether direct airline action may be required.

Classic Fares does not control airline operations and cannot prevent or control flight delays.

6. Flight Cancelled?

If an airline cancels your flight, your available options may depend upon:

• The airline;
• Ticket;
• Route;
• Available alternative flights;
• Applicable law;
• Customer preference; and
• Other circumstances.

Potential options may include:

• Accepting an airline-provided alternative;
• Researching another available itinerary;
• Requesting rebooking;
• Reviewing refund eligibility;
• Reviewing travel-credit options; or
• Contacting the applicable airline or supplier where direct action is required.

Classic Fares cannot guarantee that an airline will approve a particular alternative or customer request.

Nothing on this page is intended to limit any mandatory refund or passenger right provided by applicable law.

7. Missed Your Flight?

If you have missed a flight or believe you may miss one, contact the applicable airline or travel-support channel as quickly as possible.

Airline no-show rules can affect:

• The missed flight;
• Remaining segments;
• Return flights;
• Travel credits;
• Rebooking eligibility; and
• Remaining ticket value.

Do not intentionally skip a flight segment without first understanding how doing so may affect the remaining itinerary.

8. Missed Connection Assistance

A missed connection can occur because of:

• Flight delays;
• Airline cancellations;
• Weather;
• Airport congestion;
• Immigration delays;
• Security delays; or
• Other travel disruptions.

Classic Fares may provide eligible assistance with understanding available options.

If your connecting flights are on separate tickets, the later airline may not have the same responsibility for a disruption affecting the earlier independent ticket.

9. Schedule Change Assistance

Airlines may change schedules before departure.

Changes may involve:

• Departure time;
• Arrival time;
• Flight number;
• Connection;
• Operating airline;
• Airport;
• Aircraft; or
• Other itinerary details.

Our representatives may review information available for the reservation and help you understand potential options.

10. Rebooking Assistance

Customers may request assistance researching alternative flights after an eligible change or disruption.

Rebooking depends upon:

• Airline rules;
• Fare conditions;
• Available inventory;
• Ticket status;
• Applicable waivers;
• Supplier requirements; and
• Applicable law.

Classic Fares cannot guarantee that a particular alternative flight will remain available or be approved by the applicable provider.

11. Voluntary Flight Changes

Sometimes the airline has not changed anything, but the traveler wants to modify the trip.

You may request assistance concerning:

• New travel dates;
• Different departure times;
• Alternative flights;
• Return-date changes;
• Routing changes; or
• Other eligible modifications.

A voluntary change may involve:

• Fare difference;
• Airline-imposed charges;
• Supplier conditions; and
• A separately disclosed Classic Fares professional service fee where applicable.

The applicable amount will depend on the specific reservation and requested service.

12. Cancellation Assistance

If you want to cancel an eligible reservation, contact us promptly.

Whether cancellation results in:

• A cash refund;
• Travel credit;
• Partial value;
• No voluntary refund; or
• Another outcome

depends upon the applicable fare rules, provider conditions, circumstances and applicable law.

A cancellation request should not be considered completed merely because the customer has attempted to contact us.

Customers should obtain appropriate cancellation confirmation.

13. Refund Assistance

Classic Fares customer service may assist customers with eligible refund-related inquiries.

This may include:

• Reviewing available fare information;
• Understanding refund conditions;
• Identifying the appropriate refund process;
• Reviewing an airline cancellation;
• Reviewing an eligible schedule-change situation;
• Providing applicable reservation information; or
• Assisting with an eligible refund request.

Refund eligibility depends upon the applicable transaction, fare rules, circumstances and law.

Classic Fares does not guarantee that an independent airline or supplier will approve a requested refund.

14. Travel Credit Assistance

If your ticket resulted in an airline or supplier travel credit, our representatives may provide eligible assistance understanding available information concerning that credit.

Travel credits may be subject to:

• Expiration dates;
• Passenger restrictions;
• Airline restrictions;
• Route restrictions;
• Fare differences;
• Rebooking conditions; and
• Other provider-specific requirements.

15. Baggage Information

Classic Fares may assist with baggage information reasonably available to us.

This can include helping customers understand:

• Carry-on information;
• Checked baggage information;
• Applicable operating airline;
• Available baggage conditions; or
• Where to obtain current airline baggage information.

Classic Fares does not physically handle passenger baggage.

Lost, delayed or damaged baggage generally needs to be reported directly to the applicable operating airline or its airport baggage representative.

16. Name Correction Assistance

If you discover an error in a passenger name, contact us as soon as possible.

The ability to correct a name depends upon:

• Airline rules;
• Ticket status;
• Nature of the error;
• Supplier requirements; and
• Other applicable conditions.

A spelling correction is not necessarily the same as transferring a ticket to another passenger.

Classic Fares cannot guarantee that an airline will approve a requested correction or passenger change.

17. Seat & Special-Service Assistance

Customers may contact us concerning eligible requests involving:

• Seat information;
• Seat-selection options;
• Wheelchair requests;
• Special meals;
• Infant travel;
• Other accessibility-related requests; or
• Other eligible airline services.

Final acceptance and fulfillment of airline-controlled special services remain subject to the applicable airline.

18. Car Rental Assistance — 24/7 Access

Classic Fares provides car rental booking assistance through a request-a-quote model.

Eligible assistance may include:

• New car rental inquiries;
• Rental quote requests;
• Pickup-location questions;
• Return-location questions;
• Rental date inquiries;
• Vehicle-category inquiries;
• Existing eligible reservation questions;
• Modification requests;
• Cancellation inquiries;
• Rebooking assistance;
• No-show situations; and
• Other eligible rental-related questions.

Car rental availability and modifications remain subject to the applicable provider.

19. Car Rental Conditions

Rental providers may establish requirements concerning:

• Driver age;
• Driver's license;
• Payment method;
• Security deposit;
• Credit-card authorization;
• Optional protection products;
• Fuel;
• Mileage;
• Additional drivers;
• Vehicle upgrades;
• Geographic restrictions;
• Cross-border travel; and
• Other rental conditions.

Classic Fares does not control these provider requirements.

Our team may assist you in understanding available information, but the applicable rental company makes provider-controlled decisions.

20. Cruise Assistance — 24/7 Access

Eligible assistance may include:

• New cruise inquiries;
• Cruise quote requests;
• Sailing information;
• Destination inquiries;
• Cabin-category inquiries;
• Existing eligible reservation questions;
• Passenger-information requests;
• Cruise cancellation inquiries;
• Sailing-date changes;
• Rebooking inquiries;
• Future cruise-credit questions;
• Refund inquiries;
• Cruise itinerary changes; and
• Other eligible cruise-related matters.

Cruise reservations remain subject to the applicable cruise operator's passenger contract, availability, cancellation conditions and other booking requirements.

21. Already Traveling?

24/7 customer service can be particularly useful when an issue occurs while you are already traveling.

When contacting Classic Fares, please have available, where relevant:

• Traveler name;
• Classic Fares booking information;
• Reservation or confirmation number;
• Airline, rental provider or cruise operator;
• Travel date;
• Flight number;
• Current location or relevant airport;
• A brief description of the problem; and
• Any recent provider communication relevant to the request.

Providing accurate information can help our representatives understand your situation more efficiently.

22. Didn't Book With Classic Fares?

You may still be able to request professional assistance.

Classic Fares provides independent travel consultation for certain eligible travel reservations originally booked elsewhere.

This may include reservations purchased:

• Directly from an airline;
• Through another travel agency;
• Through another OTA;
• Through another ticketing source;
• Directly from a car rental provider;
• Through a cruise operator; or
• Through another travel provider.

Our representatives may review the situation and determine what assistance Classic Fares can reasonably provide.

23. Independent Third-Party Travel Consultation

For eligible reservations not originally booked through Classic Fares, professional assistance may include:

• Reviewing available booking information;
• Helping understand fare conditions;
• Researching alternative travel;
• Change consultation;
• Rebooking consultation;
• Cancellation guidance;
• Refund eligibility guidance;
• Travel-credit guidance;
• Disruption assistance;
• Baggage-related consultation;
• Car rental assistance;
• Cruise assistance; and
• Other eligible travel consultation.

Classic Fares provides these services as an independent travel services platform and travel consultant.

Helping with an existing reservation does not make Classic Fares:

• The original booking agency;
• The airline;
• The cruise line;
• The rental provider;
• The original seller; or
• The official representative of the underlying provider.

24. Travel Consultation Fees

Independent travel consultation or professional assistance may involve a Classic Fares service fee.

Fees may apply for professional work such as:

• Ticket exchange assistance;
• Voluntary rebooking;
• Cancellation processing;
• Refund assistance;
• Fare-rule research;
• Supplier communication;
• Waiver-request assistance;
• Complex itinerary research;
• Third-party reservation consultation; or
• Other professional travel services.

Where a Classic Fares professional service fee applies, the applicable fee and scope of service will be disclosed before the customer authorizes the paid service.

Supplier charges are separate unless expressly stated otherwise.

These may include:

• Fare differences;
• Airline penalties;
• Supplier charges;
• Cruise-line charges;
• Rental-company charges;
• Taxes; or
• Other third-party amounts.

25. Basic Customer Service vs. Professional Paid Services

Contacting Classic Fares regarding basic information about an eligible Classic Fares reservation does not automatically mean that a separate professional consultation fee applies.

A professional service fee may apply when a customer requests work requiring additional research, processing, supplier communication or consultation.

Where a fee applies, it should be disclosed before authorization.

Customers may choose whether to purchase the applicable professional service.

26. No Guaranteed Airline or Supplier Outcome

Classic Fares can provide professional assistance, but we do not control independent travel providers.

We therefore cannot guarantee that an airline, cruise operator, car rental provider, consolidator, supplier or other independent provider will:

• Approve a refund;
• Waive a penalty;
• Change a reservation;
• Provide a requested replacement flight;
• Issue travel credit;
• Reinstate a reservation;
• Approve a name correction;
• Extend a credit;
• Provide compensation;
• Accept a particular baggage request;
• Approve a special exception; or
• Provide another requested outcome.

Where a professional consultation fee applies, that fee is for the agreed Classic Fares service and is not payment for a guaranteed decision by an independent supplier.

27. What “24/7 Customer Service” Means

24/7 Customer Service means eligible Classic Fares travel-support functions can be accessed 24 hours a day, 7 days a week.

It does not mean that every:

• Airline;
• Consolidator;
• Cruise line;
• Car rental provider;
• Supplier;
• Government authority;
• Payment processor; or
• Other independent organization

is staffed or able to process every request 24 hours a day.

For example, our representative may be available at 3:00 AM to review your situation, but completing a particular supplier-controlled refund, waiver, ticket exchange or other request may depend on the availability of the applicable supplier or its systems.

This distinction is important.

28. Some Requests Cannot Be Completed Immediately

Even when a Classic Fares representative is available, a request may require additional processing.

This may occur when:

• Supplier authorization is required;
• Airline approval is required;
• A waiver must be requested;
• Fare rules require research;
• A consolidator must process a ticket;
• A provider system is unavailable;
• Payment verification is required;
• Relevant inventory is unavailable;
• A refund requires supplier processing; or
• Another independent party must take action.

Our team may still help explain the status and available next steps.

29. Airline Operational Matters

Certain urgent matters are best handled directly by the operating airline, particularly when the traveler is already at the airport.

These may include:

• Immediate boarding;
• Gate closure;
• Airport standby;
• Airport check-in;
• Baggage acceptance;
• Boarding-pass problems;
• Security procedures;
• Immediate baggage tracing;
• Aircraft operations; or
• Other airport-controlled or airline-operational matters.

Classic Fares may provide travel assistance but cannot control an airport or airline's real-time operational decisions.

30. Customer Service Communications

When you contact Classic Fares for assistance, we may communicate with you using available contact methods concerning your inquiry or reservation.

Communications may include:

• Requested quotations;
• Flight options;
• Reservation information;
• Itinerary information;
• Schedule-change information;
• Requests for additional information;
• Payment-related information;
• Change information;
• Cancellation information;
• Customer-service updates; or
• Other communications reasonably necessary to address your request.

Service-related communications are different from unrelated promotional marketing communications.

31. Protect Your Information When Requesting Support

When contacting Classic Fares, please provide only information reasonably necessary to address your request.

You should not send by ordinary email:

• Complete payment-card numbers;
• Card security codes;
• Account passwords;
• Unnecessary financial information; or
• Other sensitive information that has not been requested through an appropriate secure process.

32. Travel Provider Contact May Still Be Required

In certain circumstances, Classic Fares may advise you to communicate directly with:

• The airline;
• Airport;
• Original booking provider;
• Car rental company;
• Cruise operator;
• Government authority; or
• Other applicable provider.

This does not mean that Classic Fares is refusing customer service.

Some matters can only be completed by the party controlling the underlying service or legal decision.

33. Travel Emergencies

Classic Fares provides travel customer service and travel-related assistance.

Classic Fares is not an emergency response service.

If you are experiencing:

• A medical emergency;
• Immediate threat to personal safety;
• Crime;
• Fire;
• Accident requiring emergency assistance; or
• Another emergency requiring immediate public assistance,

contact the appropriate local emergency service or government authority.

For airport emergencies or immediate operational issues, travelers may also need to communicate directly with the applicable airline, airport, security authority or local authority.

34. Why 24/7 Travel Assistance Matters

Travelers frequently cross multiple time zones.

A traveler may depart in the afternoon from one country, connect overnight in another and arrive the following morning somewhere else.

Travel problems therefore do not necessarily happen during ordinary office hours.

Providing access to eligible travel assistance around the clock allows customers to contact Classic Fares when they need help understanding a reservation, searching for alternatives or determining the next appropriate step.

35. Before Calling Us

For Flight Assistance

• Passenger name;
• Booking or confirmation number;
• Airline;
• Flight number;
• Travel date;
• Origin and destination; and
• Nature of the request.

For Car Rental Assistance

• Driver name;
• Pickup location;
• Return location;
• Pickup and return dates;
• Existing reservation information, where applicable; and
• Nature of the request.

For Cruise Assistance

• Passenger name;
• Cruise operator;
• Ship or sailing information;
• Departure date;
• Existing reservation information, where applicable; and
• Nature of the request.

For a reservation made elsewhere, additional information may be required before we can determine whether assistance is available.

36. Contact Classic Fares 24/7

Please do not send complete payment-card information or passwords by ordinary email.

37. About Classic Fares

Classic Fares is an independent travel services platform operated by Flight Fare Booking Inc.

Classic Fares provides services including:

• Online flight search;
• Eligible online flight reservations;
• Assisted flight reservations;
• Multi-city flight reservations by telephone;
• Car rental booking assistance through a request-a-quote model;
• Cruise reservation assistance through a request-a-quote model; and
• Independent travel consultation for eligible travel matters.

Travel inventory may be sourced through travel suppliers, contracted consolidators, GDS systems, travel APIs, bulk or negotiated fare sources and other travel-industry channels.

Classic Fares determines the retail price offered to its customers.

Classic Fares is not an airline, aircraft operator, cruise line, cruise operator or car rental company.

38. Important 24/7 Customer Service Disclosure

It does not mean that airlines, cruise operators, car rental providers, consolidators, suppliers, government authorities or other independent parties are themselves available to process every request at every hour.

The ability to complete a:

• Ticket change;
• Cancellation;
• Refund;
• Rebooking;
• Fare exchange;
• Waiver request;
• Travel-credit request;
• Name correction;
• Car rental modification;
• Cruise modification; or
• Other travel request

depends upon the applicable reservation, provider rules, fare or booking conditions, availability, provider systems, provider operating hours where relevant and applicable law.

Where a Classic Fares professional service fee applies, the applicable scope and fee will be disclosed before the customer authorizes the paid service.

Payment for professional travel consultation does not guarantee a particular decision or outcome from an independent travel provider.

Classic Fares does not represent itself as the official customer-service department of any airline, cruise line or car rental provider merely because our representatives assist with a reservation involving that provider.

Nothing on this page limits or waives any mandatory passenger, refund, cancellation, accessibility or consumer right provided by applicable law.

Need Travel Assistance?

Classic Fares — Travel Assistance Available 24 Hours a Day, 7 Days a Week for Eligible Travel Matters.